SpinsHouse Privacy Policy

At SpinsHouse, we respect your privacy and are committed to protecting the personal data you share with us when you visit spinzhouse.com or register for an account. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By using our services, you agree to the practices described below. If you have questions about how we handle your data, our support team at SpinsHouse Casino is available to help.

Information We Collect

When you create an account or interact with our platform, we collect several categories of information. We gather registration details such as your name, date of birth, email address, phone number, and country of residence. Our SpinsHouse systems also record financial information necessary for deposits and withdrawals, including payment card details, bank account information, or e-wallet credentials used with Visa, Mastercard, Interac, and bank transfers.

• We collect identity verification documents, including photographic ID, utility bills, and proof of ownership of deposit and withdrawal accounts
• We track your gaming activity, including bets placed, bonuses claimed, and wagering history
• We record technical data such as IP address, device type, browser, and login timestamps
• We gather communication records from live chat and e-mail correspondence
• Our Spins House platform collects information submitted during phone verification, where applicable

How We Use Your Data

We use the information we collect to operate SpinsHouse Casino safely and efficiently. Our primary purposes include verifying your identity, processing deposits and withdrawals, preventing fraud, and complying with our licensing obligations under our eGaming License issued by the Autonomous Island of Anjouan, Union of Comoros. We at SpinsHouse also use your data to manage your participation in promotions such as the Welcome Bonus, Daily Reload Bonus, and Loyalty Program, including the Login Rewards Calendar and Shop with Coins features.

Additionally, we may use your contact details to send you service-related communications, respond to support requests, and, where you have opted in, notify you about tournaments, Coin Tournaments, and other promotional offers. Our SpinsHouse team may also analyze gameplay data to improve game selection, detect unusual patterns, and maintain the integrity of jackpot games and live dealer sessions from providers like LuckyStreak and Vivo Gaming.

Legal and Compliance Processing

Because we operate under a licence issued outside the European Union, we process certain data strictly to meet anti-money-laundering and know-your-customer requirements. You acknowledge that we may request notarised documents, phone verification, or additional proof of funds before releasing a withdrawal. Documents must be submitted to [email protected] within 5 business days of our request, otherwise your withdrawal may be declined and the funds returned to your balance.

Sharing of Information

We do not sell your personal data to third parties. However, we may share information with payment processors, identity verification providers, regulatory authorities, and our game providers when necessary to deliver our services. Our Spins House compliance department may also disclose data to law enforcement agencies where required by applicable law or to investigate suspected fraud.

• We share data with banks and card networks to process deposits and withdrawals
• We share data with software providers such as BetSoft, Evoplay, and Playson to enable gameplay
• We share data with our compliance and fraud-prevention partners
• We may disclose data in response to a valid legal request

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning visitors, remember your preferences, and analyze traffic across our site. Here at SpinsHouse, cookies also support session management, security checks, and the functioning of our Login Rewards Calendar. You may adjust your browser settings to limit or block cookies, although doing so may affect certain features of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy our legal, accounting, and compliance obligations. If your account becomes dormant, meaning no bets have been placed for 180 days, we will apply our dormant account policy while continuing to store your data securely in line with this policy. We at SpinsHouse Casino do not retain data longer than necessary for the purposes described in this document.

Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. Sensitive financial details, such as card numbers, are masked where possible, and we request that you mask the middle digits and CVV when submitting card images for verification. Despite our efforts, no system is entirely secure, and we encourage you to safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. Our SpinsHouse support team can assist you with the following requests:

• You may request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to certain processing activities, such as marketing communications
• You may request a copy of your data in a portable format where applicable

To exercise these rights, please contact us via live chat, available 24/7, or by e-mail at [email protected]. We aim to respond to all requests promptly and, where a complaint cannot be resolved immediately, we commit to addressing it within 90 days, with escalation to our compliance department if necessary.

Restricted Territories

We do not knowingly collect data from individuals located in our Restricted Territories, including the United States, United Kingdom, and several other listed jurisdictions. Access from these locations is blocked by technological means, and any funds deposited from a Restricted Territory are forfeited. If you access our services from a restricted location using methods designed to circumvent these blocks, you do so in breach of our terms, and we reserve the right to take appropriate action, including closing your account.

Children's Privacy

Our services are intended strictly for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently done so, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post the updated policy on our website. We encourage you to review this page periodically so you remain informed about how SpinsHouse Casino handles your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available around the clock, or by e-mailing [email protected]. We at Spins House are committed to addressing your concerns promptly and transparently.