SpinsHouse Terms and Conditions

Welcome to SpinsHouse. These Terms and Conditions govern your use of our website and services. By registering an account, you confirm that you have read, understood, and agree to be bound by these terms. At SpinsHouse, we reserve the right to amend these terms at any time, and continued use of our platform constitutes your acceptance of any changes.

About Our Operation

Our casino is operated by a company registered in the Republic of Cyprus, with our principal place of business at Elpidas 8, Pyrgos, 4534, Limassol, Cyprus. All gambling services are provided by our parent company, registered at Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros. We operate under an eGaming License issued by the Autonomous Island of Anjouan, Union of Comoros. Here at SpinsHouse, we established our operations recently and serve players across Australia, Canada, Germany, Spain, France, Italy, and Poland, with our site interface available in six languages.

Restricted Territories

We do not accept players from a number of restricted territories, including North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Cote d'Ivoire, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, the USA and its overseas territories, Aruba, Curacao, French Polynesia, Lithuania, New Caledonia, Sint Maarten, St. Barthelemy, St. Martin, St. Pierre & Miquelon, U.S. Outlying Islands, Wallis & Futuna, French Guiana, Guadeloupe, Martinique, United Kingdom, Greece, and Cyprus. We block access from these regions by technological means, and we do not allow VPN use to circumvent these restrictions. Any funds deposited from a restricted territory will be forfeited by us.

Account Registration

To play at Spins House, you must create an account and provide accurate, current, and complete information. You must be of legal gambling age in your jurisdiction. We at SpinsHouse require that each player maintains only one account; duplicate accounts may be closed and any associated winnings voided. You are responsible for keeping your login credentials confidential, and you agree that we may hold you liable for activity conducted through your account.

Deposits and Withdrawals

We accept deposits in AUD, EUR, and CAD via Visa, Mastercard, Interac, credit/debit and reloadable prepaid cards, and bank transfer. Our minimum deposit is 20 AUD for qualifying reload promotions. Our SpinsHouse platform processes withdrawals to the same method used for deposit, on a first in, first out basis. If your deposit method cannot process payouts, such as Ukash or paysafecard, we will pay you by wire transfer instead.

Withdrawal Limits

• We require a minimum withdrawal of 100 EUR per request
• Our maximum withdrawal is 5,000 EUR per rolling 30-day period, with any excess returned to your balance
• We cap daily casino winnings at 100,000 EUR per 24-hour period (00:00-23:59 GMT)
• We require each deposit to be wagered in full at least once (x1) before approving a withdrawal
• We may charge processing costs if your deposit has not been wagered at least once

Our SpinsHouse team may request an alternative e-wallet such as Skrill or Neteller for winnings below 100 EUR. Dormant accounts with no betting activity for 180 days will have 10% of the remaining balance deducted monthly by us until the balance falls to 10 EUR or less.

Verification Requirements

Before processing any withdrawal, we require verification documents, including photographic identification, a utility bill no older than six months, and proof of ownership of your deposit and withdrawal accounts. You must submit these documents within 5 business days, or we may decline your withdrawal request and return the funds to your balance. We may also request phone verification or notarised documents in certain cases. You can send your documents to [email protected].

Welcome Bonus and Promotions

At Spins House, we offer a welcome package across your first three deposits: 1200% up to AU$2,000 plus 180 Free Spins. Our first deposit bonus is 400% plus 30 Free Spins on Wish Granted, our second deposit bonus is 400% plus 50 Free Spins on April Fury, and our third deposit bonus is 400% plus 100 Free Spins on Lost: Mystery Chests. We apply a wagering requirement of x33, and the maximum winnings payable from this bonus are AU$2,000.

Bonus funds at SpinsHouse may only be used on slots, and you must use the bonus within 7 days of receipt. Our maximum allowed bet while a bonus is active is 30% of the smallest deposit or bonus in play, including feature buys. We apply wagering contributions of 100% for slots and most games, 10% for blackjack, roulette, casino poker, baccarat, video poker, and craps, and 10% for Casino War and a specified list of slot titles. We will not credit bonuses if your balance exceeds 1 EUR, if you have a pending withdrawal, or if you already have an active bonus.

Other Promotions

We at SpinsHouse also offer a Daily Reload Bonus, Weekend Special, Monday Boost, Tuesday Mania, 50 Daily Spins on BetSoft games, the Spinfinity Pool, Midweek Bonanza, and numerous game-specific reload bonuses. We also run Pick 'n Play promotions, tournaments, a Cashback Bonus, and an Assurance (Insurance) Bonus. Each promotion carries its own wagering and withdrawal conditions, which we publish on our promotions page and which form part of these Terms and Conditions.

Loyalty Program

Our Shop with Coins loyalty program allows you to earn Coins from our Login Rewards Calendar, tournaments, and deposits, which can be exchanged for Free Spins, bonuses, cash rewards, and Crab Tickets. Our SpinsHouse Login Rewards Calendar runs in repeating 3-day cycles, offering up to 30 reward days per calendar month, and requires a deposit within the previous 3 days. Unclaimed progress resets at 00:00 GMT on the first of each month. We also operate Bonus Crab, a live-streamed claw machine game played using Crab Tickets, and our VIP Program determines the Shop rewards available to you.

Game Fairness and Providers

We work with 64 licensed game providers, including ZeusPlay, BetSoft, Booongo, Evoplay, BGaming, Playson, Novomatic, and many others, to deliver slots, jackpots, table games, scratch cards, and crash games. Our live games are supplied by LuckyStreak, Vivo Gaming, SA Gaming, TVBET, Winfinity, and Super Spade Games. All games featured on our SpinsHouse platform use independently tested random number generators to ensure fair outcomes.

Customer Support

We provide customer support through live chat and e-mail, available 24/7, in English, German, Spanish, French, Italian, and Polish. We do not offer phone support. Any complaints submitted to us will be resolved within 90 days, with escalation to our compliance department where necessary. You can reach our finance team regarding documents and withdrawals at [email protected].

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. You agree that we may suspend or terminate your account if we suspect fraud, abuse of bonuses, or breach of these Terms and Conditions.

Responsible Gambling

We encourage you to gamble responsibly and offer tools to help you manage your play, including voluntary deposit limits. If you set a voluntary deposit limit on your account, our maximum withdrawal is capped at x5 of that limit. We are committed to supporting players who may need assistance managing their gambling habits.

Governing Law

These Terms and Conditions are governed by the laws applicable to our license issued by the Autonomous Island of Anjouan, Union of Comoros. By using SpinsHouse, you agree to submit to the jurisdiction governing our license for the resolution of any disputes that cannot be settled through our customer support or compliance department.